Sylvadale Plumbing & Heating

Privacy Policy

Related imageSylvadale’s Privacy Policy tells you how we collect and use personal information. Sylvadale is a registered Data Controller.We aim to meet the highest standards when collecting and using personal information in accordance with data protection law (GDPR May 2018).

What information do we collect?

Sylvadale collects the names, addresses and contact information in the form of telephone numbers and email addresses from you as a customer as well as disability or chronic sickness information from customers that are claiming VAT disabled relief.

When visitors leave comments on our website we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:  After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to our website or social media, you should avoid uploading images with embedded location data (EXIF GPS) included, So visitors to our website can not download and extract any location data from your images.

People who contact us via social media

Our social media interactions are all managed in house. If you send a private or direct message via social media the message will be stored until it’s no longer required and will not be shared with any other organisations. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How we use your information?

Sylvadale uses personal information to make contact with you regarding any ongoing services e.g. boiler services, gas safety etc.

How do we keep personal information secure?

Sylvadale ensures that through our privacy policy your personal data is kept secure through the use of security measures across all our IT systems. We ensure that only employees who should have access to personal data do so. This is managed through training and regular checks. Any contractors that receive personal data on our behalf are governed by specific contracts to ensure that they do so securely and only for the purposes set out by Sylvadale Ltd.

How long do we keep hold of personal information?

Records are not be kept for longer than necessary.Privacy Policy

Access to personal information

You have the right to know if Sylvadale Ltd holds any personal information relating to you. You can do this by making a ‘ Access Request’ using the information in the ‘How to contact us’ section

There may be times when we need to share your information with other people. We will only do this where the law allows or requires us to.

Complaints or queries

If you have a complaint or query about how we collect and use personal information, if you would like a change to be made to your record or want to object to processing of your information, please contact us using the information in the ‘How to contact us’ section below.

How to contact us

If you require further information about how we collect and use personal information, you can contact: The Managing Director, Sylvadale LTD, 127 Landguard Road, Portsmouth,  PO4 9DS Email:  Telephone: 02392821281

If you would like to make a complaint or are not satisfied with the responses you have received from us after making a request, please contact: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel: 0303 123 1113

Changes to this privacy notice:

This privacy notice was last updated on April 2020 .